Even with a singular focus on clinical quality, we never overlook the technology that provides the backbone of our services.

We understand that hospitals are unique technology environments—particularly when it comes to emergency consultations. That’s why our operating system, IronWorks™, is a carefully chosen solution that’s been tested tens of thousands of times against stringent time windows. It’s a proven platform that provides hospitals with:

Simplicity – Our services are incredibly user-friendly. If you can use a television remote control, you can receive a consultation from one of our specialists. There are minimal equipment needs and no disruptions to clinical operations.

Reliable, real-time connections – Within minutes of your initial request, you are connected to one of our specialists. In teleneurology consults, radiology studies are collected in real-time and distributed to our consulting physicians via our reliable PACS system.

Data management – We collect and store all patient records, data and images in a secure database. This enables us to provide immediate documentation for patients’ medical records, as well as critical data backup.

Security and compliance – Our technology platform is supported by layers of redundancy to protect against service interruption. In addition, the system is encrypted and HIPAA and HITECH compliant. It conforms to HL7 communication protocols and supports all industry-standard videoconferencing protocols, including H.323, SIP and H.460.

Continuous support – We don’t leave support operations to chance. Our own information technology and operations divisions provide live 24/7/365 technical and operational support for all facilities and physicians.